ALTERATIONS & RETURNS
Canada Clothing Company is fully committed to providing our clients with the perfect fit. If you are not satisfied with your purchase, let us know and we will do everything possible to make it right. All our garments are handcrafted and custom made just for you.
Need minor adjustments? We will work with you to get it right.
If the order has been placed at the store, you can get the product back to the store and our stylist will suggest you with the necessary changes. The alteration process may take 5-7 days depending on the product.
If the order is placed online or through travelling stylist appointment, you can write to us at [email protected] and we can help you resolve the issue. You can reimburse the shipping charges
Please follow the three step process below for alteration reimbursement:
Step 1: Please email [email protected] indicating the alterations required to your garments.
Example: Pants length to be reduced by 1 inch. We recommend to wear your garments and click photos of areas which need alterations. Send these photos to [email protected] with your order number. Upon receiving email, we will email you an alteration form specific to your garment.
Step 2: Courier us the alteration filled form with the garment and courier receipt to (address) and we will reimburse the shipping .(pan India only)
All alteration claims should be submitted within 30 days of your order being shipped.
Canada Clothing Company will not accept remake or returns of altered garments. It can take up to 20 days after alteration claims have been submitted to get your garment back along with the reimbursement to your credit/debit card.
Only U.S, Canadian and Indian customers are eligible for alteration claims at this time. Please write to us at [email protected] with your order number for inquires on alteration claims.
We offer risk-free purchase for online custom orders. If you don’t like your purchase at all, we will give you a full refund. A return claim must be submitted within 30 days of order being shipped. Customers are responsible for return shipping costs on all returns.
Returned items must be in good and unworn condition. Canada Clothing Company reserves the right to deny refund on a return if the item is deemed to have been altered, worn or damaged
Orders once placed cannot be cancelled. Refund will be processed through same mode within 10 working days
We will not accept returns on basis of changes in customization which you have selected.
All returns should meet the aforementioned condition, or the returns will be sent back to the client without refund.
It may take up to 30 days for the credit card to be credited with refund after the garments have been returned
Please email us at [email protected] with your order number for inquires on returns.